1. Shipping Information
1.1. Shipping Locations
We currently ship to locations within the United Kingdom. For international shipping requests, please contact us directly for availability and specific shipping rates.
1.2. Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
1.3. Shipping Methods
We offer a variety of shipping methods to meet your needs, including standard and express shipping options. Shipping costs will be calculated at checkout based on the delivery address and chosen shipping method.
1.4. Estimated Delivery Times
- Standard shipping: 3-5 business days.
- Express shipping: 1-2 business days.
Delivery times are estimates and may vary due to unforeseen circumstances such as carrier delays or inclement weather.
1.5. Shipping Fees
Shipping fees are calculated at checkout based on the weight of your order and the shipping destination. We offer free shipping on orders over a certain amount (check our website for current promotions).
1.6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your package’s progress.
2. Returns and Refunds
2.1. Coffee Products
Due to the perishable nature of coffee, we do not accept returns on coffee products. However, if you are unsatisfied with your order, or if there is an issue with the quality of the coffee delivered, please contact us within 14 days of receiving your order, and we will gladly offer a replacement or refund.
2.2. Non-Perishable Products
For non-coffee items such as brewing equipment, mugs, or other merchandise, we accept returns within 30 days of purchase. To be eligible for a return:
- The item must be unused and in its original packaging.
- You must provide proof of purchase (receipt or order confirmation).
2.3. Return Process
To initiate a return for non-perishable items:
- Contact our customer service team at [email address] with your order number and reason for the return.
- If your return is approved, we will provide you with instructions for returning the item.
2.4. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
2.5. Return Shipping Costs
You will be responsible for paying your own shipping costs for returning non-perishable items unless the product was defective or incorrect. Shipping costs are non-refundable.
2.6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at [email address] with photos of the damaged item, and we will arrange a replacement or refund.
3. Subscription Orders
3.1. Managing Your Subscription
For customers with coffee subscriptions, you may modify or cancel your subscription at any time through your account settings on our website.
3.2. Changes to Shipping Address or Preferences
If you need to change your shipping address or preferences for an upcoming subscription delivery, please update your details in your account at least 48 hours before your next scheduled shipment.
4. Contact Us
If you have any questions regarding our Shipping and Returns Policy, please feel free to contact us at:
- Email: info@pressbroscoffee.co.uk
- Phone: +44 (0)7865 840654